Join NTT DATA as a Zscaler Security Engineer in Noida, Uttar Pradesh, and contribute to our mission of accelerating client success. This role provides L2 support for Zscaler Internet Access (ZIA) and Zscaler Private Access (ZPA), ensuring seamless and secure internet access for users. You will be instrumental in managing and troubleshooting critical security components.

As a key member of our team, you will gain exposure to cutting-edge security technologies and play a vital role in protecting our clients' digital environments. We foster an inclusive, adaptable, and forward-thinking culture where your growth and innovation are encouraged.

Provide comprehensive L2 support for Zscaler Internet Access (ZIA) and Zscaler Private Access (ZPA). Troubleshoot internet access, URL filtering, SSL inspection, and authentication issues. Manage URL filtering and cloud firewall policies. Resolve Zscaler Client Connector connectivity problems and support user access for ZPA applications. Investigate and resolve application segmentation, access policies, and connector connectivity issues. Monitor Zscaler service health, analyze security events, and prepare detailed incident reports. Support integration with identity providers like Entra ID, PingFederate, or Active Directory, and assist with policy changes and change-management activities.

Handle L2 incidents within defined SLA timelines, performing detailed root cause analysis for recurring issues. Coordinate effectively with L1, L3, application, and network teams, as well as vendors. Participate actively in major incident management and troubleshooting. Create and maintain knowledge base articles and technical documentation, ensuring clear and concise information is available. Perform thorough shift handovers and provide clear incident updates. Support planned maintenance, changes, and other critical security activities.

A minimum of 5 years of relevant experience in Security-Threat and Vulnerability Management is required. Strong proficiency with Palo Alto Networks NGFW and Panorama is essential. A solid understanding of TCP/IP, DNS, HTTP/HTTPS, SSL/TLS, and routing protocols is necessary. Hands-on experience with ZIA and ZPA, along with VPN technologies like IPsec and GlobalProtect, is crucial. Familiarity with SASE and Zero Trust architecture is expected. Experience troubleshooting proxy, web filtering, and authentication issues is a must. Knowledge of SIEM tools and log analysis, coupled with an understanding of ITIL processes, incident, and change management, will be beneficial. Excellent communication and documentation skills are required to effectively collaborate and report.