WFM - UKG / Kronos - Senior
EY
EY
Build a career where your unique perspective helps shape the future. EY's Global Delivery Services (GDS) People Consulting team seeks a Senior Consultant with UKG Pro Workforce Management expertise. Join a global network of diverse teams focused on aligning HR with organizational goals, prioritizing employee experience, and driving innovation. This role offers extensive cross-functional, multi-industry, and global experience.
About Global Delivery Services: GDS is EY's worldwide network of service delivery centers, crucial to EY's growth strategy. Established in 2002, GDS has grown to over 80,000 professionals across ten global locations. We deliver comprehensive support in Consulting, Assurance, Tax, Strategy & Transactions, and Knowledge, enabling seamless, high-quality client service worldwide. Enablement Services provides cost-effective, skilled support, including Markets, BMC, AWS, Finance and Accounting, Risk Management, Procurement, People Shared Services, and IT services. Our innovation specialists enhance GDS Client Service and Enablement Services with expertise in analytics, digital, user experience, mobile technology, infrastructure, Microsoft technologies, and open innovation.
Key responsibilities include supporting client projects with deep knowledge of Workforce Management (WFM) processes and systems like Time, Attendance, Leave, Forecasting, and Labour Scheduling. You will work within global distributed teams, ensuring high-quality, timely, and accurate work outputs. Become a recognized subject matter expert in WFM domains and participate in full lifecycle project activities from discovery to post-production support.
Contribute to developing thought leadership, collateral, and methodologies to enhance WFM service offerings. Manage and support EY initiatives within the practice, driving effective client communication and building relationships across global project teams to ensure excellent client feedback. You will be responsible for decision-making, process optimization, resource management, and team supervision, ensuring team success and performance alignment with organizational goals.
To excel in this role, you need 6-9 years of relevant experience, with at least 4 years in Workforce Management (Time, Attendance, Forecasting, Scheduling) and Payroll consulting. A Bachelor's degree or equivalent is required, along with experience in a consulting environment on global client projects. Ideal candidates possess demonstrated technical proficiency in WFM, a practical approach to solving complex WFM challenges, and strong technical knowledge of end-to-end WFM processes.
Additional strengths include analytical abilities, proficiency in Excel, Word, and PowerPoint, and expertise in Visio for process mapping and documentation. Experience creating SOPs, process documentation, and work instructions is valuable. Ability to conduct WFM process reviews, identify efficiencies, and assess control effectiveness, along with exposure to technology-enabled workforce transformation programs, is highly desirable. Involvement in policy review, WFM assessments, vendor selections, designing global payroll processes, and supporting global payroll implementations is also a plus.
EY Global Delivery Services ( EY GDS)
Management Consulting