Join NTT DATA, a global leader in business and technology services, as a Web Design UX/UI Advisor. We seek innovative and passionate individuals to contribute to our forward-thinking organization. This role focuses on transforming end-to-end services across digital and physical touchpoints, blending business strategy with customer and employee experience.

As a Senior Service Design Expert, you will orchestrate strategic thinking and hands-on expertise to translate complex needs into actionable journeys, blueprints, and future-state experiences. Your work will impact AI-enabled transformations and operating models, driving measurable outcomes.

Lead comprehensive Service Design initiatives from initial discovery through validation and implementation.

Define clear service visions, establish experience principles, and map target-state journeys and transformation opportunities.

Conduct thorough research involving customers, employees, and business stakeholders.

Develop key artifacts such as personas, Jobs-to-be-Done, customer/employee journey maps, service blueprints, and ecosystem maps.

Identify critical pain points, key moments, operational dependencies, and opportunities for service enhancement.

Design future-state services across various channels, including web, mobile, workplace, assisted interactions, conversational AI, and AI-enabled platforms.

Explore and propose applications for Generative AI, AI Agents, automation, personalization, intelligent routing, proactive support, and decision assistance.

Facilitate executive workshops, co-creation sessions, design sprints, and ensure stakeholder alignment.

Collaborate effectively with cross-functional teams including UX, Product, Technology, Data, AI, Operations, and Business units.

Define essential experience metrics, XLAs, KPIs, and establish continuous improvement mechanisms.

Present strategic recommendations and comprehensive transformation roadmaps to senior leadership.

A minimum of 5 years of professional experience in Service Design, Experience Design, UX Strategy, CX, or Design Consulting is required.

Demonstrated success in leading complex, enterprise-level Service Design programs is essential.

Proven expertise in core areas such as journey mapping, service blueprinting, user research, systems thinking, and experience strategy.

Experience working across diverse business functions, technologies, channels, and operational teams is crucial.

Excellent workshop facilitation, stakeholder management, and executive communication skills are expected.

Ability to translate research findings and strategic insights into practical, scalable solutions is a key requirement.

Previous experience collaborating effectively with Product, UX, Engineering, Architecture, Data, and AI teams is necessary.