Join our team to drive exceptional value for Alphabet by fostering efficient, resilient, and innovative IT services through strategic, large-scale partnerships. We build the essential technical foundation for Google's flagship products, owning and advocating for the underlying design elements, developer platforms, product components, and infrastructure. Our work ensures excellent, safe, and coherent user experiences and accelerates innovation for every developer.

We look across Google's products to create central solutions, dismantle technical barriers, and fortify existing systems. As the Core team, we have a unique opportunity and mandate to influence critical technical decisions company-wide.

Manage and nurture relationships with key GTE vendor service providers, ensuring high-quality output and successful customer outcomes through diligent oversight of service delivery performance. Lead comprehensive vendor performance and business reviews, including Quarterly Business Reviews (QBRs) and Monthly Business Reviews (MBRs).

Utilize data-driven insights to pinpoint operational gaps, inefficiencies, and commercial leakage. Partner with vendor sites and business stakeholders to design and implement innovative, scalable solutions. Optimize operational processes, encompassing contracting, financial management, capacity planning, and Statement of Work (SOW) compliance.

Act as the primary escalation point for performance or supplier relationship issues, independently resolving operational bottlenecks. Collaborate with cross-functional and cross-regional stakeholders, including GPO, Finance, and Security, to successfully execute complex strategic initiatives.

A Bachelor's degree or equivalent practical experience is required. Possess at least five years of experience in operations or business management, with a strong focus on vendor management. Additionally, demonstrate five years of experience leveraging analytics or project management tools to address business challenges.

Experience working within shared services, captive operations, or managing multi-vendor/Managed Service Provider (MSP) environments is essential. Proven ability to monitor supplier performance metrics, track Key Performance Indicators (KPIs), and ensure Service Level Agreement (SLA) adherence is critical.