Lead client relationships and drive end-to-end outcomes for commercial insight programs. Ensure data, analytics, and intelligence translate into actionable recommendations, adoption, and measurable performance improvements. This role is central to strategic decision-making and delivering tangible business benefits.

As a key player, you will manage client relationships, track business KPIs, and oversee program outcomes. You will also serve as the main point of contact for intake acceptance, ensuring specialist capacity, analytical quality, and operational recovery.

This position offers opportunities for career growth within the Capgemini group, personalized guidance from leaders, and comprehensive wellness benefits. You'll also have access to extensive digital learning resources and a commitment to fostering a diverse and inclusive workplace where your unique contributions are valued.

Serve as the primary client point of contact for commercial insight programs, aligning stakeholders on business objectives, required decisions, scope, success metrics, and actions.

Take ownership of business KPIs and end-to-end outcomes, transforming priorities into defined workstreams, analytical approaches, milestones, dependencies, and governance frameworks.

Lead cross-functional delivery teams, including commercial analysts, data and technology experts, market teams, Finance, Marketing, Sales, Regulatory, research partners, and platform providers.

Interpret multi-source evidence to identify commercial implications, cross-market patterns, growth opportunities, risks, and recommended actions for executive audiences.

Manage program governance, including integrated plans, risk and issue logs, budget tracking, change control, benefits realization, and stakeholder reporting.

Challenge data, assumptions, methodologies, and priorities constructively, facilitating trade-offs when strategic value, timing, feasibility, or resources conflict.

Track adoption, KPI movement, and benefits post-delivery, diagnosing variances, agreeing on corrective actions, and embedding learnings into future initiatives.

Possess a Bachelor's degree, with an MBA or relevant postgraduate qualification preferred. A minimum of 12 years of experience is required across CPG/FMCG brand management, marketing operations, digital marketing, CRM, commerce, content, creative operations, MarTech, portfolio management, or consulting.

Demonstrate proven experience in leading complex, cross-functional, and multi-market insight portfolios. This includes framing business questions, establishing analytical governance, aligning stakeholders, managing risks, supporting decisions, and tracking benefits.

Exhibit strong accountability for KPI-led and outcome-based delivery, with a demonstrated ability to translate analysis into strategic implications, executive narratives, measurable actions, and corrective interventions. Experience in directing competitor and context intelligence programs is also essential.