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We are seeking a skilled US Payroll Delivery Manager to oversee the accurate and timely processing of employee payroll data according to project timelines. This role is crucial for maintaining our commitment to excellence in payroll operations.

Key responsibilities include managing weekly, bi-weekly, monthly, and off-cycle US payroll processing. You will also handle new hires, terminations, transfers, overpayments, and retroactive adjustments, requiring a strong understanding of time and labor, and overtime rules.

This role involves responding to client inquiries accurately via various communication channels, including phone, live chat, email, and our case management system. Providing clear explanations of HR policies and procedures is essential. You will manage your assigned process areas in line with Capgemini's methodology and transition plans, and facilitate knowledge sharing sessions within and across teams.

A minimum of 9 to 12 years of experience managing US payroll activities is required. Proficiency in system data entry using platforms such as Workday, Oracle HCM, Taleo, or SuccessFactors is essential. Strong skills in maintaining data within Excel, including Pivot Tables and VLOOKUP, are also necessary.

Exceptional people management, problem-solving, and client communication skills are vital. The ability to handle complex client issues and provide effective solutions, along with robust job organization and time management, will be key to success. Candidates should possess strong analytical skills, meticulous attention to detail, and excellent overall communication abilities. Daily interaction with clients via phone, chat, and email to resolve HR-related issues, alongside effective collaboration with other delivery team members, is expected. Flexibility to work night shifts is also a requirement.