Join our dynamic Growth office team as a Manager, playing a pivotal role in driving functional excellence and long-term growth. This position focuses on enhancing client relationships and expanding business opportunities within the telecommunications sector.

This role is integral to our client-facing operations, demanding a strategic approach to account management and customer success. You will be instrumental in fostering innovation and ensuring our clients achieve their strategic objectives through our services.

Lead and manage key client accounts, ensuring exceptional customer success and fostering long-term partnerships.

Develop and execute strategic plans to drive account growth, including upselling and cross-selling initiatives.

Manage relationships with executive-level stakeholders and CXOs, ensuring alignment with business goals.

Leverage expertise in customer success methodologies to enhance value realization and customer lifecycle management.

Analyze account performance, customer health, and financial metrics to identify opportunities and mitigate risks.

Possess 7-10 years of experience in Customer Success, Account Management, Client Partner, or Strategic Account Management roles.

Demonstrate strong expertise in the Telecom domain, with a proven track record of managing large enterprise or strategic clients.

Exhibit a solid understanding of Global Capability Center (GCC) operating models and customer engagement frameworks.

Skilled in managing executive stakeholders, conflict resolution, negotiation, and building strong client relationships.

Bring excellent business acumen, analytical thinking, communication, presentation, and consulting skills.

Hold a Bachelor's degree in a relevant discipline; an MBA is preferred.