Join Deloitte's Technology & Transformation practice as an Associate Director in our Cloud Engineering Team. This role offers the opportunity to build strong client relationships and deliver exceptional service.

You will be instrumental in driving service delivery excellence, ensuring client satisfaction, and managing financial performance for enhanced productivity. This position is key to nurturing client accounts and exceeding expectations in a dynamic environment.

Oversee end-to-end service delivery, ensuring strict adherence to Service Level Agreements (SLAs).

Serve as the primary client liaison for all service-related inquiries and concerns.

Proactively monitor service performance, identify potential risks, and implement timely corrective actions.

Collaborate with diverse cross-functional teams to effectively resolve incidents, manage problems, and handle escalations.

Lead regular service review meetings with clients and key stakeholders, presenting performance metrics and insights.

Champion continuous improvement initiatives to elevate service quality and operational efficiency.

Prepare and deliver comprehensive service reports, including KPIs and performance data.

Ensure unwavering compliance with ITIL processes, governance standards, and organizational policies.

Manage client expectations and cultivate robust, long-term client relationships.

Support the successful transition and onboarding of new services, projects, and customers.

Possess over 15 years of experience in Service Delivery, IT Operations, or Client Management.

An ITIL Foundation certification is highly preferred.

Experience with service management tools such as ServiceNow, Jira, or similar platforms is advantageous.

We seek individuals who embody our purpose by proactively identifying critical issues for clients, our people, and society.

Demonstrate inspiring leadership, integrity, and a commitment to building inclusion.

Exhibit agility and collaboration to achieve high-quality results and foster team unity.

Possess strong persuasive and influencing skills to engage stakeholders effectively.

Showcase analytical acumen, leveraging data to recommend impactful solutions.

Exhibit excellent communication skills, capable of structured and articulate conversations.

Master engagement management and delivery excellence, ensuring timely and proactive execution.

Display resilience in managing change and adapting to evolving environments.

Uphold high standards of quality and risk management with integrity.

Apply strategic thinking and problem-solving abilities to business challenges.

Demonstrate tech-savviness and leverage ethical technology practices.

Practice empathetic leadership, creating an inclusive and safe environment for all.