Join Deloitte's Cyber Team as a Manager in Hyderabad, India, and play a crucial role in safeguarding organizations from cyber threats. This position focuses on enhancing cyber risk management strategies and embedding security into the core of business operations.

Deloitte empowers businesses to be secure, vigilant, and resilient against cyberattacks. We aim to manage cyber risk effectively, allowing organizations to seize new opportunities. Your expertise will be instrumental in embedding cyber risk management into strategic development for better information and technology risk oversight.

As a Manager within our Cyber Team, you will cultivate strong professional relationships with clients and internal teams to consistently exceed expectations. This role involves providing technical leadership, particularly in reviewing security architectures for AI-enabled platforms and data environments. You will also be responsible for client and project management, demonstrating proven consulting experience in managing client relationships, leading teams, and delivering projects successfully. Excellent communication, stakeholder management, executive presentation, and report writing skills are essential.

This Manager role oversees all enterprise-wide production change activity, aiming to reduce operational risks, ensure regulatory compliance, and maintain service stability while supporting business and technology transformations. The primary responsibility is to own the Change Management process, enforce policy adherence, meet audit requirements, and uphold ITIL best practices. This involves close collaboration with infrastructure, application, cybersecurity, and business teams.

Key qualifications include 7+ years in IT Service Management (ITSM), 5+ years in enterprise Change Management, and 3+ years of hands-on ServiceNow Change Management experience. Experience with SOX-controlled environments, facilitating Change Advisory Boards (CABs) with senior stakeholders, and managing high-volume change environments (1,000+ annually) is highly preferred.

A Bachelor's degree in Information Technology, Business, or a related field is preferred, or equivalent experience. ITIL v4 Foundation certification is required, with ITIL Managing Professional or equivalent being preferred. Expert knowledge of ITIL Change Enablement/Management practices, strong understanding of risk assessment methodologies and operational controls, and deep knowledge of ServiceNow Change Management functionalities are critical. Working knowledge of CMDB, CSDM, Incident, Problem, and Release Management processes, along with a strong grasp of SOX controls and governance frameworks, is also necessary.

We are looking for individuals with the ability to constructively challenge technical teams while balancing risk and business objectives, coupled with excellent meeting facilitation and executive communication skills. Strong analytical and reporting capabilities are essential for presenting metrics to senior leadership. Specific certifications such as ServiceNow Certified System Administrator (CSA), ServiceNow ITSM certification, or ITIL Managing Professional/Strategic Leader certification are advantageous. Prior experience in highly regulated industries and a track record of implementing change governance improvements are beneficial.