Join Deloitte's Cyber Team as a Manager and play a pivotal role in safeguarding organizations against cyber threats. This position focuses on managing cyber risk to enable new opportunities, embedding security into strategy development, and effectively managing information and technology risks. You will build strong client relationships and drive impactful solutions.

This role is central to governing enterprise-wide production change activities. The objective is to minimize operational risks, ensure regulatory compliance, and maintain service stability while supporting business transformation and technology delivery. You will own the Change Management process, ensuring adherence to policies, audit requirements, and ITIL best practices, collaborating closely with various technical and business teams.

Cultivate and maintain positive working relationships with clients and internal teams to surpass expectations. Oversee security architecture reviews for AI-enabled platforms and data environments. Demonstrate proven consulting experience in managing client relationships, project teams, and deliverables. Excel in stakeholder management, executive presentations, and report writing. Govern all enterprise production change activity to mitigate operational risks, ensure regulatory compliance, and maintain service stability. Drive adherence to the Change Management process, policies, audit requirements, and ITIL best practices. Partner effectively with infrastructure, application, cybersecurity, and business teams.

Requires 7+ years of IT Service Management (ITSM) experience and 5+ years specifically in Change Management within large enterprises. Must have 3+ years of hands-on ServiceNow Change Management administration, governance, and reporting. Experience supporting SOX-controlled environments and participating in audit reviews is essential. Proven ability to facilitate Change Advisory Boards (CABs) with senior technical and business stakeholders. Experience managing high-volume change environments (1,000+ changes annually preferred). A Bachelor's degree in Information Technology, Business, or a related field is preferred, or equivalent practical experience. ITIL v4 Foundation certification is required; ITIL Managing Professional or equivalent is preferred. Demonstrate expert knowledge of ITIL Change Enablement/Management practices and strong understanding of risk assessment methodologies and operational controls. Possess deep knowledge of ServiceNow Change Management functionalities, including workflows, approvals, notifications, and reporting. Familiarity with CMDB, CSDM, Incident, Problem, and Release Management processes is necessary. Strong understanding of SOX controls, audit requirements, and governance frameworks is crucial. Ability to constructively challenge technical teams while balancing risk and business objectives. Excellent meeting facilitation and executive communication skills, coupled with strong analytical and reporting capabilities for presenting metrics to senior leadership. ServiceNow Certified System Administrator (CSA), ServiceNow ITSM certification, and ITIL Managing Professional or Strategic Leader certification are highly valued. Experience in highly regulated industries (financial services, healthcare, transportation, or public companies) and implementing change governance improvements with KPI-driven process optimization is a plus.