T&T| Customer| S&S| Manager | Salesforce | Bengaluru
Deloitte
Deloitte
Join our dynamic team as a Salesforce Manager and drive significant improvements in client performance. This role focuses on making a direct impact on our clients' competitive edge through distinctive and sustainable solutions. You will be instrumental in enhancing functional excellence and enabling long-term growth within the Customer domain.
Lead the design, development, and delivery of robust Salesforce solutions utilizing both configuration and customization. Proactively identify and resolve workstream risks and issues, escalating when necessary to engagement leadership. Enhance the efficiency and effectiveness of key business processes. This role also involves managing client communications independently and leading multi-member teams on client projects.
A minimum of 9 to 12 years of relevant experience in management or consulting is required, with at least 4-5 end-to-end SFDC implementation experiences globally. Mandatory experience in Salesforce, including proficiency in Sales Cloud, Service Cloud, Communities, or other Salesforce clouds. Essential skills include Lightning features (LWC/AURA/LDS), integration, design frameworks, DevOps (CI/CD), and release management. Strong communication skills and extensive experience in solution design, client management, and leading workshops are crucial. Experience with Heroku and e-commerce is a plus, as is knowledge of Salesforce Einstein, AI, and Chatbots. A graduate degree in Science or Engineering from a premier institute is desired.
Deloitte
IT Services and Consulting