Join our dynamic team as a Customer & Solutions Manager, focusing on driving functional excellence and innovation within Microsoft Dynamics 365 CRM and the Power Platform. This role is instrumental in enabling long-term growth through expert solution design and implementation.

As a key member of the Customer team, you will architect and deliver cutting-edge CRM solutions that align with business objectives and leverage the full capabilities of Microsoft's ecosystem. Your expertise will ensure seamless integration and optimal performance of our systems.

Architect and design robust Microsoft Dynamics 365 CRM and Power Platform solutions, ensuring scalability and adherence to best practices. Gather and translate complex business requirements into effective technical solutions. Configure and customize D365 CRM and Power Platform components, including entities, forms, workflows, and business rules. Develop and implement seamless integrations between D365 CRM, Power Platform, and other enterprise systems. Provide technical leadership to development teams, guiding troubleshooting and ensuring high-quality deliverables. Create comprehensive technical documentation, including architecture diagrams and design specifications. Implement security best practices and ensure compliance with data protection regulations. Train end-users and provide ongoing support for successful solution adoption. Stay updated on industry trends and advise on relevant advancements in D365 CRM and Power Platform.

A strong background in configuring and customizing D365 CRM, including entities, forms, workflows, and plugins, with client-site scripting skills in JS/TS. Proficiency in Power Platform components such as Power Apps (Model Driven & Canvas), Power Automate, Power Portal/Power Pages. Demonstrated experience integrating D365 CRM and Power Platform with other enterprise systems using APIs and connectors. Experience with solution deployment using managed/unmanaged solution packages. Solid understanding of software architecture principles, integration patterns, and data modeling. Exceptional problem-solving abilities and expertise in troubleshooting complex technical issues. Excellent written and verbal communication skills, effective with both technical and non-technical stakeholders. Familiarity with Agile development methodologies and DevOps practices. Proven experience (9-13 years) in designing and implementing large-scale Microsoft Dynamics 365 CRM and Power Platform solutions, including leading teams of at least 10 members. Relevant Microsoft certifications such as Microsoft Certified: Dynamics 365 + Power Platform Solution Architect are highly valued.