Join our dynamic team as a Customer & Solutions Manager, driving functional excellence and innovation within Microsoft Dynamics 365 CRM and Power Platform. This role is pivotal in shaping long-term growth and ensuring the seamless operation of our critical customer-facing systems.

We are seeking an experienced professional to lead architectural design, requirements gathering, and the implementation of sophisticated CRM and Power Platform solutions. You will be instrumental in guiding development teams, ensuring high-quality outputs, and maintaining comprehensive technical documentation.

Architect and design robust Microsoft Dynamics 365 CRM and Power Platform solutions, focusing on scalability and best practices. Translate complex business requirements into effective technical solutions through close collaboration with stakeholders. Configure and customize D365 CRM and Power Platform components, including entities, forms, and workflows. Design and implement seamless integrations with other enterprise systems, ensuring data integrity. Provide expert technical leadership to development teams, resolving complex issues. Create detailed technical documentation, from architecture diagrams to deployment guides. Implement stringent security measures and ensure compliance with data protection regulations. Train end-users and provide ongoing support for successful solution adoption. Stay updated on industry trends and advise on relevant advancements in CRM and Power Platform. Contribute to pre-sales efforts by showcasing technical expertise and solution capabilities.

Demonstrated expertise in configuring and customizing D365 CRM components, including entities, forms, workflows, and plugins, along with client-side scripting (JS/TS). Proficiency in the Power Platform suite, encompassing Power Apps (Model Driven & Canvas), Power Automate, Power Portal/Pages. Experience integrating D365 CRM and Power Platform with other enterprise systems via APIs and connectors. Proven experience with solution deployment using managed/unmanaged solution packages. Strong understanding of software architecture principles, integration patterns, and data modeling. Excellent problem-solving abilities and adeptness at troubleshooting intricate technical challenges. Exceptional written and verbal communication skills for interacting with both technical and non-technical audiences. Familiarity with Agile development methodologies and DevOps practices.

Desired qualifications include a B.Tech/M.Tech or equivalent, with 9-13 years of experience in designing and implementing large-scale Microsoft Dynamics 365 CRM and Power Platform solutions, and team leadership experience with a minimum of 10 members. Microsoft certifications such as Solution Architect are highly valued.