Join our dynamic team as a Salesforce Agentforce Consultant in Bengaluru, focusing on Customer Success and Support. This role is integral to driving functional excellence and fostering innovation within our customer engagement strategies.

We are seeking a talented professional with a strong understanding of Salesforce features, including Lightning components, integration, and DevOps processes. The ideal candidate will possess over 5 years of Salesforce development experience, with hands-on expertise in creating AI-powered agent solutions using Salesforce Agentforce. Your contributions will be key in designing, developing, and implementing intelligent agents and automations to significantly enhance customer and employee experiences, identifying opportunities for process improvements.

As a Salesforce Agentforce Consultant, you will be instrumental in designing, developing, and implementing cutting-edge Agentforce solutions on the Salesforce platform. This includes configuring and customizing Agentforce agents, topics, actions, and workflows to meet business needs.

You will develop scalable solutions utilizing Apex, Lightning Web Components (LWC), Flows, and APIs, ensuring seamless integration with external applications and enterprise systems. Collaboration with business stakeholders to gather requirements and translate them into effective technical solutions is crucial. Your role will also involve supporting testing, deployment, troubleshooting, and ongoing production support activities, always adhering to Salesforce security and best practices.

We are looking for a candidate with over 5 years of experience in Salesforce development and hands-on expertise in building AI-powered agent solutions with Salesforce Agentforce. A solid understanding of Salesforce features such as Lightning (LWC/AURA/LDS), integration, design frameworks, and DevOps (CI/CD, Release management) is essential.

Key technical skills include Apex, Lightning Web Components (LWC), Flows, and APIs for developing scalable solutions and integrating with external systems. The ability to collaborate effectively with stakeholders, gather requirements, and translate them into technical solutions is vital. A graduate degree in Science or Engineering from premier institutes is desired, along with at least 3 years of specific experience with Agentforce implementation and customization.