Join our Customer team as an Associate Director, Solution Architecture, and be the engine driving functional excellence and innovation. This role offers the opportunity to lead the architectural design of cutting-edge Microsoft Dynamics 365 CRM and Power Platform solutions. You will collaborate with stakeholders, ensure scalability, and integrate systems for long-term growth.

This is a pivotal role where you'll translate business needs into robust technical solutions, driving the success of our CRM initiatives. We seek a leader with a passion for technology and a commitment to delivering exceptional value.

Lead the architectural design of Microsoft Dynamics 365 CRM and Power Platform solutions, ensuring scalability and adherence to best practices. Work closely with business stakeholders to gather requirements and translate them into effective technical strategies. Configure and customize D365 CRM and Power Platform components, including entities, forms, and workflows. Design and implement seamless integrations between D365 CRM, Power Platform, and other enterprise systems. Provide technical leadership to development teams, ensuring high-quality solution delivery and effective troubleshooting. Create and maintain comprehensive technical documentation for all solutions. Implement robust security measures and ensure compliance with data protection regulations. Train end-users and provide ongoing support for CRM and Power Platform solutions. Stay current with industry trends and advise the organization on advancements in D365 CRM and Power Platform. Contribute to pre-sales activities, showcasing technical expertise to potential clients.

Possess strong expertise in configuring and customizing D365 CRM components, including entities, forms, workflows, and plugins. Client-site scripting experience with JS/TS is essential. Demonstrate proficiency in Power Platform components such as Power Apps (Model Driven & Canvas APP), Power Automate, Power Portal/Power Pages. Experience integrating D365 CRM and Power Platform with other enterprise systems via APIs, connectors, and middleware is required. Solution deployment exposure through managed/unmanaged solution packages is necessary. A solid understanding of software architecture principles, integration patterns, and data modeling is crucial. Exhibit excellent problem-solving skills and the ability to troubleshoot complex technical issues effectively. Possess excellent written and verbal communication skills, capable of engaging with both technical and non-technical stakeholders. Knowledge of agile development methodologies and DevOps practices is expected.

Desired qualifications include a B.Tech/M.Tech or equivalent, with proven experience (12-17 years) in designing and implementing large-scale Microsoft Dynamics 365 CRM and Power Platform solutions. Experience leading teams of at least 10 members and relevant Microsoft certifications are highly valued.