Join Deloitte Touche Tohmatsu India LLP as a Director of Digital Marketing Operations and lead our agency. This pivotal role blends marketing strategy, project governance, and client success to drive functional excellence and innovation. You will be instrumental in shaping our digital marketing efforts, ensuring seamless project execution, and fostering strong client partnerships.

This is a strategic leadership opportunity for a seasoned professional adept at the intersection of marketing, project management, and account growth. We are looking for a dynamic individual to spearhead our department, ensuring high-quality delivery and commercial success.

Spearhead digital marketing strategy, operations, and client success. Establish robust PMO frameworks for campaign planning and execution, optimizing resource allocation to prevent burnout and ensure high utilization. Implement project management tools for tracking timelines, budgets, and project health.

Serve as the senior strategic advisor and escalation point for key clients. Drive client retention through exceptional service and identify opportunities for upselling digital services. Lead Quarterly Business Reviews, demonstrating ROI and aligning marketing roadmaps with client objectives. Manage client billing and contract renewals to ensure account profitability.

We seek a candidate with 12-15+ years of experience in digital agencies or high-growth marketing firms, including at least 5 years in senior leadership. A Bachelor's degree in marketing, Business Administration, or a related field is required; an MBA from a premier institute is highly preferred.

Proficiency in project management methodologies (Agile, Waterfall) and building scalable operational processes is essential. A deep understanding of the digital ecosystem, including search, social, programmatic, data analytics, and MarTech stacks, is critical. Proven ability to lead teams, manage P&L, and interpret complex data to drive efficiency and client ROI is expected.