Join our dynamic team as an SAP C4C Techno-Functional Consultant, playing a key role in delivering cutting-edge SAP C4C Sales and Service Cloud solutions. This position involves implementation, customization, integration, and ongoing support, requiring a blend of functional and technical expertise.

You will collaborate within Agile project environments, leveraging cross-functional teamwork to exceed client expectations and drive innovation. This role offers a fantastic opportunity to shape and enhance customer relationship management strategies.

As part of our M&C Team, you will build and maintain strong relationships with clients, ensuring a high level of satisfaction. Your contributions will be vital in driving functional excellence and supporting long-term growth for our clients.

Implement and support SAP C4C solutions, focusing on enhancing client functionality and achieving high customer satisfaction. Conduct business requirement workshops, interpret client needs, and document them in alignment with SAP C4C capabilities. Map client requirements to SAP C4C configurations, developing necessary customizations to meet specific objectives. Analyze complex business processes, recommending system solutions and proactively addressing any gaps or issues. Design, configure, and test SAP C4C components, including workflow rules, business roles, custom fields, and layouts. Troubleshoot software issues through detailed analysis and collaborative resolution to ensure system reliability. Manage C4C-ECC integration using HCI or PI, and develop OData services, web services, and APIs for seamless connectivity. Customize UI components using Cloud SDK for embedded screens, fields, and specific business functionalities. Utilize ABAP, CDS, and BAPI to support development needs in SAP CRM services. Lead Agile activities such as sprint planning, demos, and releases using JIRA and Confluence for effective project tracking. Proactively propose system and process enhancements to optimize ongoing projects and improve client outcomes. Apply knowledge of Sales, Service, E-Commerce, Supply Chain, and Logistics processes, integrating CRM functionalities. Work independently, managing multiple projects and adapting to evolving requirements in a dynamic environment. Document functional designs, test cases, and results, adhering to best practices for high-quality documentation. Provide training and ad-hoc support to end-users, ensuring knowledge transfer and system adoption; mentor junior team members.

A B.Tech or B.E. degree in any specialization is required. Minimum of 4 years of experience in full-cycle SAP C4C implementations and support projects is essential. Demonstrated experience in at least 2 full-cycle software implementations involving CRM and ERP integration. Deep knowledge of Agile/Scrum methodologies and proficiency with tools like JIRA and Confluence are expected. Key skills include SAP C4C, Cloud SDK, OData, ABAP, BAPI, Middleware, HCI, PI, and Agile project management. A strong understanding of customer experience and CRM processes is vital. Excellent multitasking skills and the ability to work effectively in a team setting are necessary. Additional preferred skills include experience with web services, screen adaptations, report customization, and integration setups with SAP and non-SAP systems. Proven ability to interpret customer needs and deliver optimal solutions for both new implementations and existing projects.