Join our dynamic M&C Team as a Consultant, specializing in SAP C4C Techno-Functional solutions. You will be instrumental in implementing, customizing, integrating, and supporting SAP C4C Sales and Service Cloud for our clients.

This role demands a blend of functional and technical expertise in SAP C4C, alongside proficiency in Agile project management. You'll cultivate strong client relationships and collaborate effectively across teams to deliver exceptional results.

As a key player, you'll drive functional excellence and contribute to innovation, ensuring client needs are not just met but exceeded.

Implement and support SAP C4C solutions, focusing on enhancing client functionality and ensuring high customer satisfaction. Conduct business requirement workshops to gather and document client needs, aligning them with SAP C4C capabilities. Map client requirements to SAP C4C configurations, developing customizations as needed. Analyze complex business processes, recommend system solutions, and address any gaps or issues. Design, configure, and test SAP C4C components, including workflow rules, business roles, custom fields, and layouts. Troubleshoot software issues through detailed analysis and collaborative resolution. Manage C4C-ECC integration using HCI or PI, and develop OData services, web services, and APIs. Customize UI components using Cloud SDK for embedded screens and fields. Utilize ABAP, CDS, and BAPI for SAP CRM services development. Lead Agile activities like sprint planning and demos using JIRA and Confluence. Proactively propose system and process enhancements. Apply knowledge of Sales, Service, E-Commerce, Supply Chain, and Logistics processes. Work independently, manage multiple projects, and adapt to evolving requirements. Document functional designs, test cases, and results. Provide training and ad-hoc support to end-users and mentor junior team members.

A B.Tech or B.E. degree in any specialization is required.

Demonstrate a minimum of 4 years of experience in full-cycle SAP C4C implementations and support projects. Possess experience in at least two full-cycle software implementations involving CRM and ERP integration. Exhibit deep knowledge of Agile/Scrum methodologies and tools such as JIRA and Confluence.

Key skills include SAP C4C, Cloud SDK, OData, ABAP, BAPI, Middleware, HCI, PI, and Agile project management. Strong understanding of customer experience and CRM processes is essential. Excellent multitasking and teamwork skills are a must.