Join our dynamic team as an Associate Director, focusing on Adobe Experience Platform (AEP) and Adobe Journey Optimizer (AJO). You will drive functional excellence and innovation in customer experience by leading the architecture, design, and implementation of advanced customer data and omnichannel journey orchestration solutions.

This role is pivotal in translating complex business and customer experience requirements into robust, scalable technical architectures. Leverage your expertise in AEP and AJO to shape the future of customer engagement.

Architect end-to-end solutions for Adobe Experience Platform and Adobe Journey Optimizer. Design comprehensive customer data models, including XDM schemas, datasets, identity resolution, and profile unification. Develop strategies for batch and streaming data ingestion, segmentation, and audience activation. Implement sophisticated customer journeys, event-triggered flows, and personalized experiences. Define integrations with various systems, including CRMs and marketing channels. Establish robust data governance, privacy, and consent management practices.

Provide strong technical leadership, guiding development teams and ensuring high-quality implementations. Optimize performance and scalability for data processing and journey execution. Collaborate effectively with business stakeholders, product owners, and marketing teams to deliver impactful technical solutions. Support project delivery through estimation, documentation, reviews, testing, and deployment.

This opportunity requires 8–12+ years of experience in Adobe Experience Cloud, MarTech, customer data platforms, or enterprise solution architecture. You must possess strong, hands-on expertise in Adobe Experience Platform (AEP), Real-Time CDP (RT-CDP), and Adobe Journey Optimizer (AJO).

Key technical proficiencies include a deep understanding of XDM schemas, identity resolution, unified profiles, segmentation, and data ingestion. Experience designing omnichannel customer journeys, personalization, and decisioning is essential. Familiarity with REST APIs, JSON, event-driven integrations, and data architecture principles is required. A solid grasp of customer data governance, privacy regulations, and consent management is also critical. Excellent communication, stakeholder management, and technical documentation skills are expected.