Join our dynamic team as a Senior Consultant in Bengaluru, focusing on Customer, Strategy & Design (CS&D) within the PM/BA domain. This role is pivotal in driving strategic initiatives that shape the future of our client's customer experience. We are seeking individuals passionate about transforming businesses and delivering impactful results.

Deloitte is at the forefront of innovation, helping organizations navigate complex challenges and achieve their aspirations. You will be instrumental in developing and implementing solutions that go beyond mere numbers, focusing on attesting to accomplishments and building robust foundations for future growth.

Lead the execution of strategic, cross-divisional initiatives using Agile frameworks and robust governance tools to ensure timely and budget-conscious project delivery. Collaborate closely with Engineering, Business, and Operations sponsors to build complex solutions, adeptly balancing competing priorities.

Proactively identify, report, and escalate project risks to senior leadership, overseeing their remediation. Remove program-level impediments by effectively leveraging stakeholders, sponsorship, and existing relationships. Maintain project transparency and communicate progress on timelines and budgets through governance forums and steerco meetings with senior management.

Demonstrate relevant experience in business analysis, project, or program management. Possess strong project management skills including scope definition, issue and risk management, status reporting, and User Acceptance Testing (UAT) execution. Proven ability to drive project delivery within cross-functional teams and influence stakeholders beyond your direct reporting line.

Exhibit excellent written and oral communication and interpersonal skills, with confidence in engaging senior stakeholders. Ability to identify cross-functional challenges, propose innovative solutions, and articulate their implications across processes, systems, and teams, considering costs, risks, and service impacts.

Key skills include knowledge of Wealth Management, Portfolio Management, Trading Advisory platforms, CRM tools, digital wealth journeys, or RM workbenches. Experience with Target Operating Model changes, platform convergence, new product/market launches, and cost-efficiency projects is highly valued. Familiarity with integration across modules like Materials Management, Sales & Distribution, and Project Systems is beneficial.

Expected to contribute to Digital Transformation projects for Global Banks. Experience in delivering banking products and collaborating with end-client business stakeholders, transformation colleagues, and technology teams is crucial. Strong communication, articulation, and stakeholder management skills are essential, as is experience in change management. Comfort working in an Agile environment is required.

Demonstrated experience coordinating business stakeholders, development, and testing teams throughout the development lifecycle is necessary. Ability to thrive in a fast-paced environment with excellent communication skills is a must.

Desirable skills include experience with backlog management tools like Jira and Jira Portfolio. Experience in designing, developing, and maintaining complex applications using TDD and BDD practices is a plus. For Delivery Manager roles, strong PM skills with wealth and personal banking product experience, digital transformation experience, and awareness of HSBC ways of operating are desirable. For Business Analyst roles, good exposure to Wealth domains, digital sales/engagement, and wealth journeys on customer mobile apps is preferred.

Educational qualifications include B.Tech, B.E., MBA, or M.Tech. A hybrid work model is in place, requiring at least three days a week in the office.