Join our dynamic Customer Team as a Manager, where you will drive functional excellence and innovation. You will be instrumental in building and strengthening client relationships, consistently exceeding expectations. This role offers a unique opportunity to shape enterprise technology strategies and contribute to long-term growth.

As a key player, you will be responsible for developing program visions, defining strategic roadmaps, and ensuring successful delivery of complex initiatives. Your expertise will guide teams in achieving business objectives and navigating the evolving landscape of enterprise technology.

We are looking for experienced professionals to lead critical programs and foster collaborative environments. This position demands a strategic mindset coupled with a strong execution capability to deliver exceptional results.

Lead the definition of program vision, scope, objectives, and success metrics, aligning them with overarching business strategy.

Develop multi-year roadmaps, meticulously planning project sequencing and interdependencies. Drive benefits realization, ensuring clear traceability to business cases.

Establish robust governance structures, including Steering Committees and Working Groups, while actively managing risks, assumptions, issues, and dependencies (RAID). Ensure adherence to SDLC/Agile standards, regulatory requirements, and internal audit protocols.

Act as the primary liaison between business, technology, operations, risk, compliance, and external vendors. Lead executive updates, manage decision logs, and handle escalations effectively. Oversee vendor contracts, commercials, and performance against Service Level Agreements (SLAs).

Own the program budget, forecasting, variance analysis, and financial approvals. Plan and allocate resources, building an optimal mix of in-house and partner expertise. Embed regulatory and risk considerations into program design, maintaining audit-ready documentation.

Oversee cross-workstream delivery for core banking, digital, payments, data/analytics, and integrations. Ensure high-quality deliverables, including Business Requirements Documents (BRDs) and Functional Specification Documents (FSDs). Direct major cutovers, releases, and post-implementation stabilization.

A professional qualification in B.E./B.Tech/MCA/MBA/MS is required, complemented by 8-12 years of relevant experience.

Key skills include expertise in PM/BA/PMO, Program Leadership, Strategy development, and Roadmapping. Proficiency in Governance, Delivery Assurance, Stakeholder Management, and Vendor Management is essential.

Strong capabilities in Financial Management, Resourcing, Risk Management, Compliance, and Execution Excellence are expected. Experience in Product Vision, Product Strategy, and Cross-Functional Leadership is crucial.

Candidates must demonstrate proficiency in Regulatory Alignment, Backlog Management, Requirements Gathering, and leading Sprint Execution, including User Acceptance Testing (UAT).

This role requires occasional travel to client locations and operates on a hybrid work model. The base location is Bengaluru, India.