Join our dynamic Customer team as a Manager, where you will drive excellence in enterprise technology. This role is pivotal in nurturing strong client relationships and exceeding expectations, contributing to functional excellence, innovation, and long-term growth.

As a key member of the Customer team, you will be instrumental in shaping and delivering impactful technology solutions. Your expertise will be crucial in managing complex programs and fostering collaborative environments to achieve strategic business objectives.

Lead program vision, scope, and strategic roadmaps, ensuring alignment with business goals and benefits realization. Establish robust governance structures, manage integrated plans, and ensure adherence to SDLC/Agile methodologies and compliance standards.

Serve as the primary liaison between business, technology, and external vendors, managing executive updates, commercials, and performance. Oversee program budgets, forecasting, and resource allocation. Embed regulatory and risk considerations into program design and maintain audit-ready documentation.

Drive execution excellence across various workstreams, including digital, payments, and data analytics. Ensure high-quality deliverables and oversee major cutovers and post-implementation stabilization. Define and own the product roadmap for payment services, incorporating market trends and customer needs.

Partner with cross-functional teams and ensure all digital workflows meet banking security standards and financial regulations. Own the product backlog, prioritizing features and translating business needs into clear user stories. Lead sprint execution and user acceptance testing for successful release delivery.

This Managerial role requires 8-12 years of professional experience. A strong background in PM, BA, or PMO functions is essential.

Key skills include program leadership, strategy development, governance, delivery assurance, and stakeholder management. Proficiency in SDLC/Agile, risk and compliance management, and financial oversight is expected.

Experience in product vision and strategy, particularly in payments, is highly valued. The ability to lead cross-functional teams and ensure regulatory alignment is crucial.

Candidates must be adept at backlog ownership, requirements definition, and managing sprint execution, including user acceptance testing. A professional qualification such as B.E./B.Tech/MCA/MBA/MS is required. This position involves occasional travel to client locations and operates on a hybrid work model.