Join our dynamic CS&D Team as a Manager / Associate Director, focusing on Customer Experience. This role is pivotal in building strong client relationships and exceeding expectations. You will play a key role in shaping innovative solutions within the Customer Experience domain.

We are seeking a visionary Generative AI / Agentic AI Architect to design and implement cutting-edge enterprise AI solutions. Your expertise will be crucial in developing intelligent banking assistants and AI agents powered by LLMs, RAG, and multi-agent frameworks, driving enhanced customer experiences and operational efficiencies.

Architect and deliver enterprise-grade AI solutions, including intelligent banking assistants and AI agents using LLMs, RAG, and multi-agent frameworks. Lead the design, integration, and deployment of AI applications to improve customer experience, automate processes, and boost efficiency across various industries.

Key duties involve designing and implementing GenAI and Agentic AI solutions, architecting LLM-based applications with RAG and enterprise integrations, and collaborating with cross-functional teams to deliver scalable AI solutions. You will develop AI workflows for customer service and process automation, integrate AI platforms with banking systems, and establish robust AI governance, security, and compliance controls.

A strong background in Python programming and deep learning frameworks like TensorFlow or PyTorch is essential. Familiarity with generative models (VAEs, GANs) and large language models such as GPT-4/5 is required. Experience with Azure OpenAI, Google Gemini, and developing RESTful APIs using Python and FastAPI is necessary.

Proficiency in prompt engineering, understanding of Microsoft Azure services, and experience with vector databases like ChromaDB and Elasticsearch for RAG are critical. Exposure to AI governance and guardrails for regulatory compliance is expected. Excellent communication and collaboration skills are vital for this role. Conversational AI experience is a plus.