Join our dynamic team as a Manager in Change Management within the Customer, CS&D division. This role is pivotal in driving strategic initiatives that shape the future of our client services and operations. We focus on ensuring our clients are well-equipped to navigate challenges and achieve their aspirations by providing clarity on the 'what, how, and why' of change.

This position offers a unique opportunity to influence and lead significant projects, ensuring they are delivered efficiently and effectively. If you are a forward-thinking leader passionate about transforming business processes and fostering growth, we encourage you to explore this exciting career path with us.

Lead the successful execution of cross-divisional strategic projects, utilizing Agile methodologies and robust governance to ensure timely and budget-conscious delivery. Collaborate closely with project sponsors from Engineering, Business, and Operations to co-create intricate solutions while adeptly managing competing priorities.

Proactively identify, report, and escalate project risks to senior leadership, overseeing the effective remediation of all identified issues. Remove program-level impediments by leveraging stakeholder relationships and strong sponsorship.

Maintain high levels of transparency regarding project progress, issues, timelines, and budgets by actively facilitating governance forums and steerco meetings with senior management.

A strong background in business analysis, project, or program management is essential. Proven expertise in project scope definition, risk and issue management, status reporting, and User Acceptance Test execution is required.

Demonstrate a track record of successfully leading projects within cross-functional team environments. Possess the ability to influence stakeholders beyond direct reporting lines and exhibit excellent written and oral communication skills, including confident interaction with senior leadership.

Skilled in identifying complex cross-functional issues, proposing innovative solutions, and clearly articulating the implications of these solutions across existing processes, systems, and teams, considering costs, risks, and service impact. Familiarity with financial services industry products and processes is beneficial, as is knowledge of automated testing tools and frameworks. Experience with JIRA and JIRA Portfolio is a plus, alongside understanding various asset classes and experience in driving Target Operating Model changes, platform convergence, and new product/market launches.