Join our dynamic team at Deloitte Touche Tohmatsu India LLP as a Manager in Customer, CS&D, focusing on Change Management. This role is integral to assuring strong foundations for future aspirations by expertly managing change within the Customer domain. We seek a leader who can exemplify the what, how, and why of change, ensuring readiness for future action.

This position is based in Bengaluru and offers an exciting opportunity to drive significant initiatives within a leading professional services organization.

Lead strategic, cross-divisional initiatives using Agile methodologies and robust governance to ensure on-time, on-budget delivery. Collaborate with project sponsors from Engineering, Business, and Operations to build complex solutions while balancing competing priorities.

Proactively identify, report, and escalate project risks to senior partners, overseeing their remediation. Remove program-level impediments by leveraging stakeholder relationships and sponsorship. Maintain transparency on project progress, issues, timelines, and budgets through governance forums and steerco meetings with senior leadership.

A minimum of 10 years of experience in business analysis, project, or program management is required. Demonstrable skills in project scope definition, issue and risk management, status reporting, and User Acceptance Test Execution are essential.

Proven experience driving project delivery within cross-functional teams is a must. The ability to influence stakeholders outside direct control, combined with excellent written and oral communication skills, is critical for interacting confidently with senior leadership. You should be adept at identifying cross-functional issues, proposing innovative solutions, and articulating their implications across existing processes, systems, and teams.

Familiarity with financial services industry products and processes is advantageous. Knowledge of automated testing tools and frameworks, as well as experience with tools like JIRA and JIRA Portfolio, is preferred. Experience with various asset classes and specific project types such as Target Operating Model changes, platform convergence, new product/market launches, and cost/efficiency improvements is highly valued. A Bachelor's degree (B.Tech, BA, BE, BBA) or an MBA is required.