Join our team as a Product Support Specialist in Hyderabad, supporting customers with complex product issues and driving functional excellence. This role is key to innovation and long-term growth, requiring a proactive approach to customer engagement and problem resolution.

You will be instrumental in ensuring high-quality customer interactions, guiding users through workflows, and troubleshooting common scenarios. Your contribution will directly impact customer satisfaction and product adoption, making you a vital part of our Customer Experience team.

Independently manage customer cases from initiation to resolution, providing expert guidance on product usage and troubleshooting moderate-complexity issues. This involves engaging with customers across voice, chat, and email channels, ensuring detailed and accurate documentation for every interaction.

Proactively identify opportunities for customers to leverage additional product features or upgrades, supporting serve-to-sell initiatives by liaising with sales teams. You will also uphold stringent quality, compliance, and process standards throughout your work.

We are seeking individuals with 3 to 10 years of experience in product support. A Bachelor's degree, preferably in Commerce or Finance, is required for this role.

Key skills include strong product troubleshooting capabilities, basic to intermediate accounting knowledge, excellent communication, and multi-channel handling proficiency. A strong ownership mindset, analytical thinking, and a customer-centric approach are essential for success. Adaptability to evolving workflows is also crucial for this position.