Join our dynamic team as a Senior Associate (Analyst) in Hyderabad, focusing on exceptional customer experience within Product Support and Customer Strategy & Design. This role is crucial for driving functional excellence and enabling innovation. You'll be instrumental in building and nurturing strong client relationships, consistently exceeding expectations.

As a key member of our Enterprise Technology group, you will contribute to both operational efficiency and long-term growth through effective client engagement and support.

Your primary focus will be delivering outstanding customer support across voice, chat, and email channels, managing cases from inception to resolution. This includes providing comprehensive product guidance, troubleshooting moderate complexity issues, and maintaining meticulous documentation. You will also identify opportunities for product adoption and upgrades, and collaborate with sales teams on potential leads. Adherence to quality and process standards is paramount, alongside delivering strong performance against key metrics and proactively identifying customer needs.

We are seeking candidates with a Bachelor's degree, preferably in Commerce or Finance, and 3-7 years of experience in product support, SaaS, or customer support. Essential qualifications include proven troubleshooting expertise and experience with international voice processes. Proficiency in CRM and multi-channel communication is required. Familiarity with finance or accounting processes like claims, billing, AP, AR, along with basic to intermediate accounting knowledge, is highly beneficial. A Versant score of B2+ to C1 is preferred.