Join our dynamic team as an Analyst, focusing on Product Support within Customer Strategy & Design. This role is integral to enhancing customer experience by providing expert assistance and driving product adoption. We are seeking individuals who are passionate about delivering exceptional customer service and contributing to long-term client success.

Key responsibilities include managing customer interactions across voice, chat, and email, offering product troubleshooting, and guiding users through workflows. You will own customer cases end-to-end, ensuring accurate documentation and identifying opportunities for feature adoption. This role also involves supporting sales initiatives and adhering to quality and process standards, all while working within a night shift schedule.

Ideal candidates possess a Bachelor's degree in Commerce or Finance, with 1-3 years of experience in product support, SaaS, or customer support. Essential skills include strong troubleshooting capabilities, experience with international voice processes, and proficiency in CRM systems. Familiarity with finance or accounting processes like claims, billing, AP, and AR is highly advantageous. A Versant score of B2+ to C1 is preferred.