Join a pivotal team focused on enhancing trust and privacy across Amazon's extensive Devices and Services portfolio. This role is integral to building and maintaining customer confidence through robust trust, privacy, and accessibility initiatives. You'll contribute to horizontal services that embed these principles into our products and develop customer-facing features for greater transparency and control.

This Technical Program Manager role focuses on trust incident response and crisis management. You will spearhead the end-to-end handling of high-severity, trust-impacting events, managing the entire lifecycle from intake to resolution. Key duties include acting as incident manager during active events, driving critical escalations with urgency, keeping stakeholders informed, and providing clear, concise briefs for senior leadership.

Further responsibilities involve owning the response for assigned incidents by defining scope and success criteria, proactively mitigating risks, and driving cases to closure within SLAs. You will also establish incident rooms, triage, classify, and coordinate responses under pressure using established matrices. Collaborating with engineering and product teams to understand system architecture and design trade-offs is crucial for ensuring remediation meets performance and operational standards.

We are seeking a candidate with a strong foundation in driving cross-functional programs, coupled with excellent program management, technical problem-solving, and communication skills. A comfort level operating at a technical depth with both technical and non-technical audiences is essential. The ideal candidate understands systems and trade-offs to facilitate sound decision-making, can derive insights from complex data, and craft clear business documents.

A critical aspect of this role is the ability to hold partner teams accountable to shared commitments and to remain detail-oriented and decisive, especially under pressure. A Bachelor's degree in engineering, computer science, or a related field is required, alongside a minimum of 3 years of experience in technical product or program management. Experience managing programs across cross-functional teams, building processes, and coordinating release schedules is also necessary. Familiarity with roadmap strategy and definition is a key requirement.