Engage with one of the world's most expansive transactional distributed systems. Collaborate with diverse Amazon business units and customers to develop innovative features.

Tax Services spearheads the tax calculation platform, providing essential services for accurate transactional tax (sales tax and VAT) computations across Amazon. The team ensures correct tax amounts are presented to customers at the time of order and maintains secure audit records to comply with global tax laws. Key challenges involve staying ahead of evolving global tax regulations and laws, while performing rapid and precise calculations, millions of times per second.

Ideal candidates are software engineers who excel at solving intricate problems and are eager to manage complex, mission-critical systems. Our platforms handle vast datasets and millions of service requests every minute. Are you prepared for this challenge and eager to expand your skills and career?

Lead the definition and development of new features, alongside critical service optimizations, for a new consumer service. This cross-functional role involves close collaboration with software engineers, program managers, UX designers, marketers, customer service leaders, and internal/external product stakeholders.

Key Responsibilities include: - Coordinating complex technical projects, aligning software engineers, designers, and product stakeholders. - Defining, tracking, and guiding new service features from initial concept to successful implementation. - Facilitating clear and effective communication across all internal and external teams. - Developing comprehensive program plans that balance technical feasibility with customer needs. - Identifying and implementing essential service improvements for enhanced performance.

A seasoned Technical Program Manager is sought, possessing a strong customer focus and the ability to collaborate effectively with technical teams. This role requires ownership of key aspects of the software customer experience for a new consumer service.

This position is well-suited for individuals who thrive in dynamic settings, are both creative and technically adept, and understand diverse stakeholder perspectives, adeptly resolving differences.

Core Qualifications: - Minimum 7 years of experience working directly with engineering teams. - Over 5 years in technical product or program management. - At least 3 years of software development experience. - 5+ years in technical program management, collaborating directly with software engineering teams. - Proven experience managing programs across cross-functional teams, establishing processes, and coordinating release schedules. - A Bachelor's degree in engineering, computer science, or a related field is required.

Preferred Qualifications: - 5+ years of experience in project management disciplines, including scope, schedule, budget, quality, and risk management. - Experience managing projects across cross-functional teams, developing sustainable processes, and coordinating release schedules. - Demonstrated experience in defining KPIs/SLAs for multi-million dollar businesses and reporting to senior leadership.