Join EY and build a career that is as unique as you are. Leverage global scale, inclusive culture, and technology to become your best self. Contribute your unique voice to enhance EY's impact and help build a better working world. This role as an SAP Team Manager within the EY GDS TechOps team involves providing essential functional support for SAP across diverse global clients. You'll collaborate with cross-functional teams to resolve issues, implement enhancements, and optimize designs, ensuring alignment with business requirements.

This is a significant opportunity to be part of a leading firm, driving growth through a high-quality team dedicated to ensuring the stability of global companies with best-in-class solutions, automation, and innovation.

Provide daily application management support for SAP applications, encompassing IT Service Management functions such as service requests, incident, enhancement, change, and problem management as a Level 2 or 3 specialist.

Lead and mentor your cross-functional team, cultivating a collaborative environment that encourages innovation and continuous improvement.

Coordinate and lead the resolution of complex technical issues and system outages, including conducting root cause analysis and implementing corrective actions.

Collaborate with internal and external stakeholders to gather requirements, assess business needs, and offer expert advice on SAP solutions and designs.

Develop and maintain essential documentation, including configuration details, user guides, and test scripts.

Mentor and train junior SAP functional and technical team members, sharing best practices and providing guidance on troubleshooting techniques.

Stay current with industry trends, emerging technologies, and SAP best practices to drive operational efficiency through automation and innovation.

Participate in on-call rotations and provide off-hours support as required to ensure the availability and reliability of critical SAP systems.

Be prepared to work flexible shift hours based on client needs across Australian, Asian, European, and American time zones.

A Bachelor’s degree in a related technology field (e.g., Computer Science, Engineering, Science) or equivalent practical experience is required.

Possess 8-10 years of experience in one or more SAP functional areas, ideally with exposure to global clients.

Demonstrate a deep understanding of ITIL and ITSM processes and methodologies, and their interplay with application lifecycle management principles.

Exhibit the ability to manage cross-functional and technical teams, provide clear direction, and lead functional and technical discussions with diverse stakeholders.

Show a proven track record of successfully driving solutions within complex, multi-platform environments.

Extensive experience in client management, working with various regions in a global setting is essential.

Possess in-depth experience in establishing, growing, transforming, and delivering application management teams.

Exhibit strong leadership and team-building skills, with the capacity to inspire and motivate teams towards achieving excellence.

Display excellent communication and interpersonal skills, enabling effective engagement and influence with stakeholders at all organizational levels.

Showcase strong client management, analytical, and problem-solving skills, coupled with the ability to think strategically and make data-driven decisions.

Be responsible for providing expert-level SAP domain support for incidents, ensuring minimal operational disruption.

Support incident resolution by analyzing user-reported incidents and delivering effective solutions.

Work closely with customers and teams to ensure timely follow-up and resolution of issues and requests.

Handle change requests with a comprehensive understanding of new business requirements.

Understand business needs and deliver solutions that enhance process efficiency and simplicity wherever feasible.

Possess cross-functional communication skills and experience working in an offshore/onshore model.

Ability to work autonomously with minimal guidance in time-critical situations.

Strong communication, collaboration, and leadership skills are crucial for effective work within global, cross-functional teams.

Flexibility in managing work hours is necessary due to the dynamic nature of Application Management, including the willingness to work shifts and be on call for critical business needs.