Advance your career in EY's high-growth EY Consulting practice. We are seeking an accomplished SAP Service Delivery Manager with 8-10 years of experience to lead our TechOps team. This role offers a dynamic environment with significant responsibility and leadership opportunities. You will spearhead the management and coordination of SAP functional modules and IT governance within our support organization, focusing on seamless transitions from implementation to ongoing operations.

As a Service Delivery Lead, you will manage the handover and ongoing support of SAP systems, including S/4HANA, from implementation to operations. This involves overseeing project delivery, client relations, team leadership, budget, and SLA adherence. You will ensure smooth transitions, drive performance and continuous improvement, and maintain technical and functional alignment with business needs. Key responsibilities include developing methodologies, leading teams, managing delivery risks, and ensuring client satisfaction. You will also lead system transition activities, manage incidents and problems, provide team guidance, and collaborate with stakeholders to align SAP strategies with business goals.

To excel in this role, you need a Bachelor's or Master's degree in a relevant field, with at least 7 years of experience. Expertise in SAP Finance (FICO, SD, MM, PM, PS, ABAP, Basis) is essential. You must have proven experience managing 2-3 Managed Services or Application Support Engagements from transition to operations, along with a strong understanding of transition activities, incident, change, and problem management. ITIL certification and experience in managing complex projects, including budget and risk management, are required. Excellent leadership, communication, and interpersonal skills are critical for collaborating with diverse stakeholders and leading teams effectively.