Join EY's Global Delivery Services (GDS) TechOps team as an SAP SD Manager, spearheading Order to Cash functional support for global clients. This role offers a unique opportunity to enhance your career within a leading firm, contributing to the stability and growth of Fortune 500 companies through cutting-edge solutions and innovation.

Be instrumental in shaping the future of technology at EY, working with a high-caliber team dedicated to delivering exceptional client service. Embrace a dynamic environment where your expertise will drive efficiency and excellence in SAP application management.

Manage day-to-day Application Management support for SAP, encompassing service requests, incident, enhancement, change, and problem management as a Level 2 or 3 specialist.

Lead and mentor cross-functional teams, fostering a collaborative culture focused on innovation and continuous improvement.

Oversee the resolution of complex technical issues and system outages, including root cause analysis and corrective actions.

Collaborate with stakeholders to gather requirements, assess business needs, and provide expert advice on SAP SD solutions and designs.

Develop and maintain comprehensive documentation, including configuration guides, user manuals, and test scripts.

Mentor and train junior team members, sharing best practices and guidance on troubleshooting.

Stay updated on industry trends, emerging technologies, and SAP best practices to drive operational efficiency through automation and innovation.

Participate in on-call rotations and provide off-hours support as needed to ensure the availability of critical SAP systems. Adapt to shift work based on client requirements.

A Bachelor's degree in a relevant technology field (Computer Science, Engineering, Science) or equivalent work experience is required.

Possess 7-10 years of experience in SAP Sales and Distribution, ideally with global client exposure.

Be proficient in providing support for SAP SD module incidents, minimizing operational disruptions.

Analyze user-raised incidents and provide timely solutions.

Effectively manage change requests with a clear understanding of new business requirements.

Deliver solutions that simplify processes and enhance efficiency based on business needs.

Demonstrate strong cross-functional communication skills, with experience in offshore/onsite models.

Exhibit proficiency in defect resolution and analysis related to SAP SD.

Work autonomously in a time-critical environment with minimal supervision.

Possess excellent communication, collaboration, and leadership skills for effective global, cross-functional team engagement.

Show flexibility in managing work hours, including shifts and on-call availability for critical business needs.