EY's Global Delivery Services (GDS) team is expanding its TechOps division and seeking an experienced SAP FICO Manager. This role is crucial for providing functional support across various regions to our global clientele. You will be instrumental in ensuring the stability of major global companies by leveraging best-in-class solutions, automation, and innovation. This is a prime opportunity to join a leading firm and significantly contribute to its growth while working with a high-caliber team.

Our GDS organization, established in 2002, has grown into a vast network of over 80,000 professionals operating globally. We are dedicated to providing exceptional client service across consulting, assurance, tax, and strategy domains. The TechOps team specifically focuses on delivering innovative IT services to support EY's global and local enablement initiatives, encompassing areas like finance, risk management, and IT infrastructure.

As an SAP FICO Manager within the TechOps team, you will be the cornerstone of our Application Management services. This involves providing daily support for SAP FICO modules, handling service requests, incidents, enhancements, and changes at a Level 2 or 3 capacity.

You will lead and mentor a cross-functional team, fostering a collaborative and innovative environment focused on continuous improvement. A key aspect of your role will be leading the resolution of complex technical issues and system outages, including thorough root cause analysis and implementing corrective actions.

Collaboration with internal and external stakeholders to gather requirements, assess business needs, and offer expert advice on SAP FICO solutions and designs is essential. You'll also be responsible for developing and maintaining comprehensive documentation, including configuration guides, user manuals, and test scripts. Furthermore, you will mentor and train junior team members, imparting best practices and troubleshooting expertise.

Staying current with industry trends, emerging technologies, and SAP best practices will be vital for driving operational efficiency through automation and innovation. This role also requires participation in an on-call rotation and providing off-hours support to ensure the consistent availability and reliability of critical SAP systems. Flexibility to work across different time zones (Australia, Asia, Europe, and Americas) based on client needs is also a requirement.

To excel in this role, a Bachelor’s degree in a relevant technology field (Computer Science, Engineering, Science) or equivalent work experience is preferred. We require 10-14 years of dedicated experience in SAP FICO, ideally with exposure to global clients.

A deep understanding of ITIL and ITSM processes, along with their integration into application lifecycle management, is essential. You must demonstrate the ability to manage cross-functional and technical teams, provide clear direction, and lead detailed discussions with various stakeholders.

A proven history of successfully driving solutions within complex, multi-platform environments is highly valued. Extensive experience in client management, particularly with diverse global regions, is expected. You should possess a depth of experience in establishing, growing, transforming, and delivering application management teams.

Exceptional leadership and team-building skills are necessary to inspire and motivate teams toward achieving excellence. Strong communication and interpersonal skills are vital for effectively engaging and influencing stakeholders at all organizational levels. Your analytical and problem-solving capabilities, coupled with strategic thinking and a data-driven approach, will be key.

Additional requirements include the ability to work independently with minimal supervision in time-critical situations and strong communication, collaboration, and leadership skills for effective global, cross-functional teamwork. Flexibility in managing work hours, including shifts and on-call availability for critical business needs, is also required.