Join EY's Global Delivery Services as a .NET Full Stack Application Support Lead (Senior). This role offers the opportunity to shape your career in a globally connected, diverse, and inclusive environment. As part of EY, you'll contribute to building a better working world by providing exceptional client service and innovative solutions.

Global Delivery Services is a vital part of EY's strategy, supporting growth through a worldwide network of service delivery centers. We offer a wide range of services, including client support, enablement services, and innovation specialities, leveraging expertise in analytics, digital, and Microsoft technologies.

Provide technical leadership for L3 application support activities, guiding and mentoring team members. Develop and maintain .NET full-stack applications, leveraging expertise in C#, .NET framework, .NET Core, ASP.NET, MVC, Web API, WPF, and WCF.

Manage complex production incidents, conduct root cause analysis, and implement permanent fixes to ensure timely resolution within SLAs. Drive application enhancements, bug fixes, code optimization, and performance improvements. Effectively manage databases, write complex queries, and perform performance tuning.

Ensure adherence to ITSM and service delivery best practices, including incident, problem, and change management. Coordinate release and deployment activities, ensuring smooth production rollouts. Collaborate with stakeholders, manage escalations, and deliver end-to-end application ownership and technical resolutions.

A Bachelor's degree in Computer Science, Information Technology, or a related field is required, coupled with 6-7 years of experience in .NET full-stack development and application support. Proficiency in C#, .NET Framework, .NET Core, ASP.NET, MVC, and Web API is essential, along with strong practical experience in WPF and WCF applications.

Demonstrated experience in L3 production support, incident management, and root cause analysis within SLA-driven environments is crucial. Strong SQL Server and Oracle Database skills, including complex queries and performance tuning, are necessary. Excellent analytical, problem-solving, communication, and stakeholder management skills are vital for success in this role.