Join EY and build a career shaping a better working world. As a Senior DevOps Engineer within Global Delivery Services, you'll leverage your expertise in AWS cloud operations, observability, and automation. This role focuses on enhancing service reliability, managing production incidents, and driving operational improvements across diverse technology platforms. You'll be instrumental in using AI/ML capabilities to predict and prevent issues, streamline diagnostics, and reduce response times.

EY's Global Delivery Services is a vital part of our worldwide network, supporting our growth agenda with over 80,000 professionals across ten locations. We offer consulting, assurance, tax, and strategy services, alongside specialized enablement services in areas like IT, finance, and markets. Our innovation specialists bring cutting-edge technologies and environments to facilitate rapid prototyping and creative problem-solving.

Your key responsibilities will encompass making critical decisions, optimizing processes, and managing resources. You will be accountable for team management, ensuring personnel are allocated effectively, and that the team has the necessary tools and support to achieve organizational goals. This includes supervising team members, assigning tasks, and evaluating performance.

In Alerting, Monitoring, and Triage, you will build and maintain robust monitoring and alerting systems to proactively detect performance issues. You'll perform in-depth troubleshooting of production incidents, analyze logs and telemetry, and implement ML models to predict and prevent future disruptions. Developing scalable alerting solutions across AWS, Unix, and Mainframe environments, alongside synthetic monitoring, will be crucial. Daily health checks, trend analysis, and collaboration with application teams to enhance reliability are also key.

This role requires a Senior DevOps Engineer with a minimum of 3 years of hands-on experience in operations engineering, full-stack development, or automation. A strong problem-solving aptitude and the ability to collaborate effectively with application teams to handle escalations and complex issues are essential. Proficiency in log interpretation for operational intelligence and incident resolution is expected. Experience with observability, SRE principles, and automation to boost system reliability is vital. Solid knowledge of AWS services like EC2, S3, RDS, Lambda, CloudFormation, CloudWatch, and IAM is mandatory.

Technical strengths should include experience with REST APIs, event-driven architecture, and distributed systems, alongside robust tooling and automation skills using Python and Java. Prior experience in incident management and stakeholder communication is crucial. The ideal candidate possesses strong collaboration and communication abilities for effective cross-team interaction. A Bachelor’s degree in Computer Science, Engineering, or a related field, or equivalent practical experience, is required. An AWS Cloud Practitioner Certification is mandatory, with an AWS Solutions Architect certification being preferred.