Join EY's Global Delivery Services as an SAP Basis Manager within the SAP TechOps team. This role is pivotal in ensuring the stability, performance, and availability of SAP systems for our global clientele. You'll collaborate with diverse teams to resolve issues, implement improvements, and optimize system performance, directly contributing to client success and EY's growth agenda. This is an excellent opportunity to work with a high-caliber team, supporting major global companies with best-in-class solutions, automation, and innovation.

Provide comprehensive application management support for SAP systems, handling service requests, incidents, enhancements, changes, and problems as a Level 2 or 3 specialist. Offer senior-level support for SAP Basis activities, including system administration, performance tuning, and complex troubleshooting. Conduct system monitoring, capacity planning, and tuning to ensure optimal performance, high availability, and scalability. Lead the resolution of critical technical issues and system outages, performing thorough root cause analysis. Collaborate with stakeholders to define requirements and provide expert SAP infrastructure and Basis solutions. Develop and maintain essential technical documentation. Mentor junior team members, sharing expertise and best practices. Stay updated on industry trends and emerging technologies to drive operational efficiency through automation and innovation. Participate in on-call rotations and flexible shift work as required to ensure continuous system availability.

A Bachelor’s degree in a relevant technology field or equivalent work experience is required. Candidates should possess 7+ years of overall technical experience, with a minimum of 5 years focused on SAP Basis administration, Level 3 support, and global operations. Essential skills include extensive experience with SAP system installation, configuration, and upgrade procedures, utilizing SAP Basis tools. Strong troubleshooting capabilities are crucial for resolving complex technical issues promptly in a multi-regional environment. Experience working effectively with global, cross-functional teams, understanding cultural nuances and time zone differences, is vital. Excellent communication, collaboration, and leadership skills are expected. Flexibility in work hours, including shift work and on-call availability, is necessary due to the dynamic nature of application management.