Join our team as a Technology Support Engineer and play a crucial role in maintaining operational stability across diverse business systems. This position involves resolving critical incidents and problems, ensuring seamless service delivery.

You will be responsible for creating and implementing Change Requests (RFCs) and meticulously updating knowledge base articles to facilitate efficient troubleshooting. Effective collaboration with vendors and internal service management teams is essential for timely issue analysis and resolution.

Key responsibilities include independently performing duties and developing expertise in your domain.

Actively participate in team discussions and contribute to problem-solving initiatives. Assist in documenting and continuously improving operational procedures. Provide guidance and share knowledge with junior team members to foster growth. Manage and implement Requests for Change (RFCs) to enhance system functionality. Update and maintain knowledge base articles to support effective troubleshooting.

We are seeking candidates with a minimum of 2 years of experience in Enterprise Network Operations.

A strong understanding of network infrastructure components and protocols is required. Proven experience in incident management and problem resolution within enterprise settings is essential. Candidates must demonstrate the ability to create and manage Requests for Change effectively. Excellent collaboration skills with vendors and cross-functional teams to resolve technical issues are necessary. This role requires a comprehensive 15 years of full-time education.