Join a dynamic team focused on accelerating customer success and driving business growth. This role is integral to an organization that leverages AI to deliver seamless support experiences, ensuring customers derive maximum value from their technology investments. We are dedicated to fostering a culture of innovation, collaboration, and continuous improvement, empowering both our employees and the customers we serve.

Our mission is to empower every individual and organization globally to achieve more. As part of this mission, we cultivate a growth mindset, encourage innovation, and work collaboratively to achieve shared goals. Our core values of respect, integrity, and accountability guide us in creating an inclusive environment where everyone can thrive.

As a Technical Support Engineer, you will be responsible for investigating and resolving complex customer technical issues, collaborating effectively across teams, and utilizing advanced troubleshooting tools and practices. You will contribute to building communities of practice among peer delivery roles and sharing your expertise.

Develop specialized technical and professional skills through ongoing training to enhance customer issue resolution capabilities. Identify and escalate potential product defects to contribute to product improvements. This role requires a Bachelor's Degree in Computer Science, Information Technology (IT), or a related field, coupled with at least 1 year of technical support or IT experience, or 3 years of equivalent experience. Proficiency in File Storage, User Accounts and Access Control, Event Logs and Auditing, Performance/Resource Monitor, and Networking (TCP/IP) is essential.

Key areas of expertise include File Storage, User Accounts and Access Control, Event Logs and Auditing, Performance Monitoring, Resource Monitor, and core Networking concepts (TCP, IP). Preferred experience encompasses Failover Clustering, Resilient Storage technologies, Server management tools, Hyper-V management, Network Tracing and analysis, Network Virtualisation, and advanced performance troubleshooting.

Familiarity with Azure fundamentals, including resource deployment via ARM templates or Bicep, is advantageous. The role involves demonstrating strong response and resolution skills, actively participating in knowledge sharing, and committing to continuous professional development to effectively address customer challenges and contribute to product enhancement.