Join Microsoft's Customer and Partner Solutions-Core (MCAPS) team, where we accelerate customer success and drive business growth. Within the Customer Service & Support (CSS) organization, we build trust by delivering exceptional support experiences powered by AI. As a Technical Support Engineer, you'll own and resolve customer technical issues, advancing your career and honing critical problem-solving and technical skills. Microsoft is committed to empowering individuals and organizations, fostering a culture of growth, innovation, and inclusion.

Take ownership of customer technical issues, driving them from investigation through resolution. Collaborate effectively within and across teams, utilizing advanced troubleshooting tools and practices. Contribute to knowledge sharing and community building among peer delivery roles. Develop specialized technical and professional expertise through ongoing training and readiness programs. Identify potential product defects and escalate them to drive product improvements.

A Bachelor's Degree in Computer Science, Information Technology (IT), or a related field is required, along with at least 1 year of technical support, consulting, or IT experience. Alternatively, 3 years of relevant experience or equivalent experience will be considered. Fluency in English, encompassing reading, writing, and speaking, is essential. Candidates must meet Microsoft's security screening requirements, including the Microsoft Cloud Background Check, which is mandatory upon hire and renewed bi-annually. This role involves working onsite 3 days per week.