Join a dynamic team focused on accelerating customer success and driving business growth through innovative technology solutions. Our organization empowers individuals and businesses globally to achieve more by providing exceptional customer experiences. As part of the Customer Service & Support (CSS) team, you will play a crucial role in building trust and confidence by delivering seamless support.

We are powered by cutting-edge AI technology to help customers resolve issues swiftly and securely, prevent future problems, and maximize their Microsoft investments. If you have a passion for customer success and thrive in a collaborative, growth-oriented environment, this is an excellent opportunity to advance your career and technical expertise.

As a Technical Support Engineer, you will take ownership of customer technical issues from investigation through resolution. You will collaborate effectively within and across teams, utilizing advanced troubleshooting tools and methodologies.

Key responsibilities include: - Leading and participating in knowledge sharing within peer delivery roles. - Developing specialized technical and professional skills through continuous training and readiness programs. - Identifying potential product defects and escalating them appropriately to contribute to Microsoft product improvements.

We are seeking candidates with a Bachelor's degree in Computer Science, Information Technology, or a related field, coupled with at least 1 year of experience in technical support, consulting, or information technology. Alternatively, candidates with 3+ years of relevant experience or equivalent practical experience will be considered.

Fluency in English, encompassing reading, writing, and speaking, is essential. Candidates must also meet specific security screening requirements, including the Microsoft Cloud Background Check, which is required upon hire and every two years thereafter.

This role offers a full-time employment type with a hybrid work model, requiring 3 days per week in the office. We encourage applicants of all backgrounds and are committed to fostering an inclusive environment.