Join a dynamic team focused on accelerating customer success and driving business growth. Our organization unites product, engineering, marketing, sales, and customer success to help clients realize value faster and achieve measurable business impact. We leverage deep technical expertise and effective go-to-market strategies to win, capture market share, and scale repeatable growth. Our mission is to deliver world-class, AI-powered customer experiences that boost adoption, strengthen loyalty, and create a sustainable competitive advantage.

The Customer Service & Support (CSS) organization within MCAPS-Core builds trust by providing a seamless support experience. Powered by Microsoft's AI technology, we empower consumers, businesses, and partners to resolve issues quickly and securely, preventing future problems and maximizing their Microsoft investments.

We are seeking individuals passionate about customer success to join our CSS team as Technical Support Engineers. This role offers a unique opportunity to own, troubleshoot, and resolve customer technical issues, significantly accelerating your career growth. You will hone your problem-solving, collaboration, and research skills, while developing advanced technical proficiency.

As a Technical Support Engineer, you will be responsible for owning and resolving customer technical issues. This involves in-depth investigation, collaborating effectively within and across teams, and utilizing advanced troubleshooting tools and practices.

You will also play a key role in building communities among peer delivery roles, sharing your expertise and knowledge where appropriate. Continuous learning through training and readiness programs is essential to develop the specific technical and professional proficiencies needed to excel.

Furthermore, you will contribute to product improvements by identifying potential product defects and escalating them for resolution, directly impacting the quality and functionality of Microsoft products.

To be considered for this role, candidates should possess a Bachelor's Degree in Computer Science, Information Technology (IT), or a related field, coupled with at least one year of experience in technical support, technical consulting, or information technology.

Alternatively, candidates with a minimum of three years of technical support, technical consulting, or information technology experience will be considered. Equivalent practical experience may also be accepted.

Fluency in English, both written and spoken, is a mandatory requirement. Successful candidates must also meet specific security screening requirements, including the Microsoft Cloud Background Check, which will be conducted upon hire and renewed every two years.