Join our dynamic team focused on accelerating customer success and driving business growth through innovative solutions. We are dedicated to providing unparalleled support, leveraging cutting-edge AI technology to help customers resolve issues swiftly and securely. This role offers a unique chance to enhance your career, sharpen your analytical and collaborative abilities, and deepen your technical expertise.

Our mission is to empower every individual and organization globally. We foster a culture of continuous learning, innovation, and collaboration, guided by our core values of respect, integrity, and accountability. We strive to create an inclusive environment where everyone can achieve their full potential.

As a Technical Support Engineer, you will be instrumental in owning, investigating, and resolving complex customer technical issues. You'll collaborate effectively across internal teams, utilizing advanced troubleshooting tools and methodologies.

Your role will also involve contributing to community building among peer support professionals, sharing valuable knowledge, and participating in continuous learning initiatives to enhance your technical and professional capabilities. You will play a key part in identifying potential product defects and escalating them for resolution, thereby contributing to the ongoing improvement of Microsoft products.

We are seeking individuals with substantial experience in Active Directory Services, including Group Policies, FSMO Roles, DNS Zones, and Replications. A strong background in administering Microsoft® Windows Server for over 5 years is essential.

Ideal candidates possess excellent English communication skills, both spoken and written, along with exceptional troubleshooting and problem-solving abilities. A proven track record in customer service and a demonstrated capacity for effective learning are also critical. A Bachelor's Degree in Computer Science, Information Technology, or a related field, coupled with at least 1 year of technical support, consulting, or IT experience, is required. Alternatively, 3+ years of relevant experience or equivalent practical experience will be considered.