Join a dynamic team focused on accelerating customer success and driving business growth through innovative solutions. We unite product, engineering, marketing, sales, and customer success to deliver unparalleled value and measurable business impact. Our Customer Service & Support (CSS) organization builds trust by providing seamless, AI-powered support experiences, helping customers resolve issues quickly and securely.

This role offers a significant opportunity for career advancement, allowing you to refine your problem-solving, collaboration, and research abilities while deepening your technical expertise. As a Senior Technical Support Engineer, you will play a crucial role in empowering every person and organization to achieve more, fostering a culture of respect, integrity, and accountability.

As a Senior Technical Support Engineer, you will be instrumental in resolving complex customer technical issues related to Microsoft's storage and cloud technologies. Your core responsibilities will include:

- Providing expert-level technical support and troubleshooting for escalated customer issues. - Owning and managing mission-critical and politically sensitive customer engagements. - Utilizing advanced debugging tools, network trace analysis, and potentially code to diagnose and resolve problems. - Collaborating with global teams and acquiring resources from other groups as needed. - Communicating effectively with corporate customers via multiple channels, managing expectations, and ensuring resolution. - Sharing technical knowledge and developing efficient customer solutions. - Reporting bugs and supportability concerns to product teams. - Adapting to flexible work shifts to cover EMEA/India business hours.

Key technical areas include Cloud Computing, Azure Technologies, Networking fundamentals, Azure Entra ID, .NET Framework, ASP.NET, WebAPI, and REST. Familiarity with programming languages like Python, Java, or Node.js, containerization technologies (Docker, Kubernetes), and API Gateways is advantageous. We also value a customer-centric mindset, strong troubleshooting skills, and effective teamwork.

To excel in this role, candidates should possess:

- A minimum of 5 to 7 years of experience in technical support, software development, or a closely related field. - Proven hands-on experience with Web APIs, RESTful services, and various API authentication mechanisms (e.g., OAuth, JWT). - Strong proficiency in .NET development (C#) and ASP.NET, including debugging and troubleshooting web applications. - A solid understanding of networking concepts such as HTTP, DNS, TLS/SSL, firewalls, and proxy servers. - The ability to analyze network traces and effectively troubleshoot connectivity issues. - Exceptional problem-solving, analytical, and debugging skills, coupled with a dedicated customer-focused approach. - Excellent verbal and written communication abilities, with the skill to articulate complex technical concepts to diverse audiences. - A strong customer service orientation and the capacity to thrive in a collaborative team environment. - Eligibility to meet Microsoft's security screening requirements, including the Microsoft Cloud Background Check. - Fluent English language skills are essential for reading, writing, and speaking.