Join a dynamic team focused on accelerating customer success and driving business growth through deep technical expertise. Our organization unites product, engineering, and customer-facing roles around a shared mission to help clients achieve their goals faster and transform innovation into measurable impact. We excel in delivering AI-powered customer experiences that boost adoption, enhance loyalty, and build sustainable competitive advantages.

Within our Customer Service & Support (CSS) division, we build trust by providing a seamless support experience, leveraging Microsoft's AI technology to resolve issues quickly and securely. We empower consumers, businesses, and partners to maximize their Microsoft investments and prevent future problems.

As a Senior Technical Support Engineer, you will be instrumental in owning, troubleshooting, and resolving complex customer technical issues. This role offers significant opportunities for career advancement, allowing you to refine your problem-solving, collaboration, and research abilities while deepening your technical proficiencies.

Key technical proficiencies include hands-on experience with .NET Framework & ASP.NET, WebAPI & REST, IIS & Web Hosting, and fundamental networking concepts. Familiarity with Visual Studio, debugging tools, Cloud Computing, and Windows Azure Technologies is essential. We also value skills in programming languages like Java, Node.js, Python, PHP, or Ruby, along with an understanding of JSON, YAML, API security, containerized environments, and network trace analysis (e.g., Wireshark).

Soft skills are equally important, requiring a strong customer-centric mindset, excellent troubleshooting abilities, and effective collaboration with global teams. You'll represent Microsoft, communicate with corporate customers, manage technically complex and politically charged escalated issues, and utilize advanced debugging tools to develop solutions. Flexibility for different shifts and a commitment to sharing knowledge are also key aspects of this role.

We are seeking candidates with 5 to 7 years of experience in technical support, software development, or a closely related domain. A strong background in Web APIs, RESTful services, and API authentication mechanisms (like OAuth, JWT) is required. Proficiency in .NET development (C#) and ASP.NET, including debugging and troubleshooting web applications, is crucial.

Solid understanding of networking concepts such as HTTP, DNS, TLS/SSL, firewalls, and proxy servers is necessary, along with the ability to analyze network traces and resolve connectivity issues. Candidates must possess strong problem-solving, analytical, and debugging skills, coupled with a genuine customer-focused approach. Excellent verbal and written communication abilities, enabling clear explanation of technical concepts to diverse audiences, are essential for success in this position.