Join a dynamic team focused on accelerating customer success and business growth. Our mission is to empower every person and organization on the planet to achieve more. By uniting product, engineering, marketing, sales, customer success, and partners around a common customer mission, we help clients realize value faster and transform innovation into measurable business impact. Through deep technical expertise and differentiated go-to-market execution, we aim to win competitively, capture market share, and scale repeatable growth motions. We differentiate ourselves through value creation, delivering world-class, AI-powered customer experiences that accelerate adoption, strengthen loyalty, and create sustainable competitive advantage, driving growth that outpaces the market. Within Customer Service & Support (CSS), we build trust and confidence by delivering a seamless support experience, leveraging Microsoft's AI technology to help customers resolve issues quickly and securely, prevent future problems, and achieve more from their Microsoft investments.

We foster a culture of inclusion where everyone can thrive, built on our values of respect, integrity, and accountability, driven by a growth mindset and a passion for innovation and collaboration to achieve our shared goals.

As a Technical Support Engineer, you will be responsible for owning, investigating, and resolving customer technical issues. This involves close collaboration within and across teams, utilizing advanced troubleshooting tools and practices. You will also play a key role in building communities with peer delivery roles, sharing knowledge, and developing specific technical and professional proficiency through continuous training and readiness programs.

Furthermore, you will contribute to product improvements by identifying potential product defects and escalating them appropriately. This proactive approach ensures that we not only solve immediate customer problems but also help shape the future of Microsoft products.

To be successful in this role, you should have a Bachelor's Degree in Computer Science, Information Technology (IT), or a related field, coupled with at least 1 year of technical support, technical consulting, or information technology experience. Alternatively, 3+ years of equivalent experience in these areas will be considered.

Fluency in English, both written and spoken, is essential. Candidates must also be able to meet Microsoft, customer, and/or government security screening requirements, including the Microsoft Cloud Background Check. Preferred qualifications include a minimum of 5 years of experience in areas such as Automated Windows installation, User Profile management, Windows Update management, and extensive experience with technologies like Windows Server installation, configuration, upgrading, and troubleshooting, OS installation phases, Windows patching and servicing, and Windows activation.

Additional preferred expertise includes Bitlocker/MBAM, MDT/WDS, Active Directory topology and management, PowerShell scripting, network tracing, PKI deployment, Remote File Systems (SMB), Group Policy management, DNS deployment, and troubleshooting hangs, crashes, and performance issues in Windows. Experience with Network Virtualisation (Hyper-V, SDN) is also highly desirable.