Join a dynamic team dedicated to accelerating customer success and business growth through innovative support solutions. Our Customer Service & Support (CSS) organization leverages Microsoft's AI technology to provide seamless, secure, and efficient issue resolution for consumers, businesses, and partners. We empower every person and organization to achieve more by fostering a culture of respect, integrity, and accountability.

This role offers a significant opportunity for career advancement, allowing you to refine your problem-solving abilities, enhance collaboration skills, and deepen your technical expertise within the cloud ecosystem. We are passionate about delivering exceptional customer outcomes and driving measurable business impact.

As a Support Engineer, you will be the primary technical point of contact for Microsoft customers and partners, offering support via phone, email, and web. Your role involves collaboratively resolving complex customer issues, providing proactive guidance, and contributing to product improvements. You will own the end-to-end customer experience, from initial problem identification through to full resolution.

Key duties include collaborating with subject matter experts, Product Groups, and Management when necessary. You'll also contribute to case deflection strategies, develop self-help resources, and drive technical engagement across internal teams. Opportunities for specialization, mentorship, and leading technical initiatives are abundant.

We are seeking individuals with foundational experience in customer support or software development, specifically in areas like Azure App Services, Azure Functions, Web Apps on Windows or Linux, Docker, or IIS. Hands-on troubleshooting of web applications on Windows or Linux, covering deployment and availability issues, is crucial.

Proficiency in application development and debugging using languages such as .NET Core, ASP.NET, Java, Node.js, Python, PHP, or Ruby is required. A solid understanding of web standards, front-end technologies, and core programming concepts is essential. The ability to analyze logs and diagnostic tools effectively, coupled with a strong grasp of networking fundamentals, will be key to success. We value a demonstrated eagerness to learn and grow within the cloud computing landscape.