Join MCAPS-Core and accelerate customer success and business growth. We unite product, engineering, marketing, sales, customer success, and partners around a shared customer mission to help clients realize value faster and transform innovation into measurable business impact. Through deep technical expertise and effective go-to-market execution, we aim to win, capture market share, and scale repeatable growth.

Our Customer Service & Support (CSS) organization within MCAPS-Core builds trust by delivering a seamless support experience. Powered by Microsoft's AI technology, CSS empowers consumers, businesses, and partners to resolve issues quickly and securely, preventing future problems and maximizing their Microsoft investments.

Microsoft's mission is to empower every person and organization on the planet to achieve more. We foster a growth mindset, innovate to empower others, and collaborate to achieve our shared goals. Our values of respect, integrity, and accountability guide us in creating an inclusive culture where everyone can thrive.

Take ownership of, investigate, and resolve customer technical issues. Collaborate effectively within and across teams, utilizing advanced troubleshooting tools and best practices.

Contribute to building communities with peer delivery roles and share knowledge where appropriate. Develop specialized technical and professional skills through continuous training and readiness programs to enhance customer issue resolution capabilities.

Identify potential product defects, escalate them appropriately for resolution, and actively contribute to the improvement of Microsoft products and processes.

Demonstrate ownership, investigation, and resolution of customer technical issues. Effectively collaborate within and across teams, leveraging troubleshooting tools and practices.

Lead or participate in building communities with peer delivery roles and share knowledge as needed. Continuously develop specific technical and professional proficiency through training and readiness to effectively resolve customer issues.

Identify potential product defects and escalate them appropriately to drive product improvements. This role requires a strong aptitude for problem-solving and a commitment to delivering excellent customer support. The position is open for a minimum of 5 days, with ongoing applications until filled.