Join our dynamic MCAPS-Core team and empower businesses through cutting-edge AI-powered customer experiences. We are dedicated to accelerating customer outcomes and driving measurable business impact. Within the Customer Service & Support (CSS) organization, your passion for customer success will be key. This role offers significant opportunities for career advancement, refining your problem-solving abilities, and deepening your technical expertise.

Microsoft's commitment to empowering every person and organization on the planet is at our core. We foster a culture of respect, integrity, and accountability, encouraging innovation and collaboration to achieve our shared goals. We strive to create an inclusive environment where everyone can thrive.

As a Technical Support Engineer, you will be instrumental in owning, troubleshooting, and resolving complex customer technical issues related to SharePoint and OneDrive. This involves deep dives into SharePoint architecture, content deployment, site collections, and governance, as well as managing compliance and security features.

You'll leverage your expertise in PowerShell scripting and ULS log analysis for effective problem-solving. Collaboration with Product Group and Engineering teams, along with driving engagement across various Microsoft departments, will be crucial. You will also actively contribute to knowledge-sharing communities, ensuring a consistently positive customer support experience.

We are seeking candidates with at least 4 years of comprehensive IT support experience, with a strong focus on Microsoft technologies, and 3+ years specifically supporting SharePoint (Online and On-Premises) and OneDrive for Business. A solid understanding of SharePoint architecture, content deployment, site collections, and governance is essential.

Proficiency in PowerShell scripting, ULS log analysis, and SharePoint migration tools is required. Familiarity with the Microsoft 365 ecosystem and its integration points with SharePoint is also necessary. A Bachelor's Degree in Computer Science, Information Technology, or a related field, OR equivalent practical experience, is a prerequisite for this role. Candidates must also be fluent in English.