Join our dynamic team as a Technical Support Engineer, contributing to MCAPS-Core's mission of accelerating customer success and business growth. We empower individuals and organizations by providing seamless, AI-driven support experiences, ensuring customers achieve more from their Microsoft investments and gain a sustainable competitive advantage.

Our commitment is to empower every person and organization on the planet. As part of Microsoft's values of respect, integrity, and accountability, we foster an inclusive culture where everyone can thrive and innovate together to achieve shared goals.

In this role, you will be instrumental in owning, investigating, and resolving customer technical issues through effective collaboration across teams and leveraging advanced troubleshooting tools. You'll also contribute to building communities among peer delivery roles, sharing your expertise and developing specialized technical and professional proficiency. A key aspect of this position involves identifying potential product defects and escalating them to drive significant Microsoft product improvements.

To excel in this role, a Bachelor's Degree in Computer Science, Information Technology, or a related field is required, coupled with at least 1 year of technical support, consulting, or IT experience. Alternatively, 3 years of relevant experience or an equivalent combination of education and experience will be considered. Fluency in English, with strong reading, writing, and speaking abilities, is essential. This position also requires the ability to meet specific security screening requirements, including the Microsoft Cloud Background Check.